Last Updated on December 2, 2019
How We Collect Your Information
We collect Personal Information from you directly through our Services (for example, when you create an account on our Websites or Apps, when interact with our Social Network Services, and when you order products through any of our Services) and by communicating directly with you by telephone and by email. Personal Information that we may collect from you directly includes the following: your name, mailing address, billing address, phone number, username, password, demographic information, information about your family (such as your age and your child’s age or expected date of birth), your dietary preferences, your delivery preferences, your payment information (such as your credit card number), your physical location based on usage of our Services, and your order history.
We automatically track and collect the Personal Information about you and your device(s), including your browser type, your operating system, your IP address and device identifiers, your browsing behavior, websites that you visit before or after our Websites, and other technical data about you and your device(s).
Finally, we may collect Personal Information about you from third parties and comingle that information with information we collect in other ways. In particular, we may collect Personal Information about you when you use Social Networks (for example, by posting to your feed), when you log into our Website, App, or Social Network Services using your credentials from Social Networks or other third-party websites or applications (for example, when you authorize Facebook to log in and create an account for you on our Website, Apps, or other Services), and when you use our Social Network Services (for example, when you communicate with us through Social Networks to purchase products). We may also collect Personal Information about you from third-party service providers such as fulfilment companies, payment processors, and other businesses that we partner with to offer our Services or sell products through the Services.
How We Use Your Information
We use your Personal Information to provide, operate, maintain, and improve our Services and products we offer (including conducting market research). We use your Personal Information to communicate with you about products you purchase from us, about subscriptions to products sold through our Services, about our company, and about your account generally. We may use your Personal Information to send you promotional material from some of our partners. We may use your Personal Information to provide you customer service. We use your Personal Information to improve the security of our Services and to anticipate and respond to unauthorized, fraudulent, or unlawful activity. We may use your Personal Information to personalize the Services to you, including in communications to you through our Social Network Services and in advertising through our Services and through third-party services (including advertising on other websites that we do not operate). If you give us permission on your mobile device, we may send you promotional and non-promotional “push” notifications to your mobile devices about our Services and products available on our Services.
How We Share Your Information
We may share your Personal Information with third-party vendors, fulfillment companies, consultants and service providers that work with us in administering and providing the Services and/or selling products and that work with us to manufacture, process, and deliver products that you purchase from us or third parties using our Services. We may share your Personal Information with our employees, independent contractors, and any parent, subsidiary, or affiliated business entity. We may share aggregated information and reasonably non-identifying information with third-parties for advertising, industry research and analysis, demographic profiling, and other similar purposes. We may also share your Personal Information with third parties to deliver relevant advertising and promotional offers to you. This includes advertising that are served by third-parties to you on our behalf on other websites. Although we may use third-parties to serve advertising to you (including, for example, personalized advertising served to you through Facebook), we do not control or review the technologies that those third-parties may use on their websites (for example, cookies) to track and collect Personal Information about you. We may share your Personal Information with your consent.
If you interact with our Social Network Services (for example, by “liking” products available through our Services), certain Public Information, such as your image, name, and other information you choose to provide, may be displayed publicly and/or to your personal connections on Social Networks (for example, by posting to your feed or your connections’ feeds). Most Social Networks allow you to control what, if any, of your Personal Information is shared on those Social Networks based on your interactions with services like our Social Network Services. Please review the privacy policies and customizable settings of the Social Networks you belong to in order to learn more about controlling how your information is shared on those Social Networks.
If we become subject to a bankruptcy or insolvency proceeding or if we are acquired in connection with a merger, acquisition, of asset sale, your Personal Information may be disclosed of transferred to the third-party acquiring us.
When permitted or required by law, we may disclose your Personal Information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (1) to respond to claims and legal proceedings (including subpoenas and court orders); (2) to protect our property, rights, and safety; (3) to protect the property, rights, and safety of a third party or the public in general; and (4) to stop any activity that we believe is illegal, unethical, or legally actionable.
We take reasonable measures to protect the information that we collect from or about you (including your Personal Information) from unauthorized access, use or disclosure. However, no method of transmitting information over the internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Do Not Track Signals
Many web browsers and devices allow you to transmit “do not track” signals that express your preference not to be tracked across different websites and over time. We currently do not take action in response to “do not track” signals or other similar mechanisms.
Your California Privacy Rights
If you are a California resident, we will provide you upon your request a list of your Personal Information that has been shared with third parties for direct marketing purposes during the preceding calendar year and the identity of those third parties. To make such a request, contact us at the email address or postal address below in the Contact section.
Our Policy Toward Children
While we do collect information about the children of our adult customers, our Services are not directed to children under 13 and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13, we will take steps to delete such information as soon as possible.
The Health Insurance Portability and Accountability Act (“HIPAA”) does not apply to Raised Real as it is not a “covered entity” or a “business associate” under HIPAA. Therefore, the Personal Information you provide to Raised Real or that Raised Real collects from third parties is not subject to the HIPAA Privacy Rule or related regulations.
c/o Frozen Harvest Intelligence, Inc.
60 Francisco Street
San Francisco, CA 94133